Support FX Elements

Frequently asked questions

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

File Formats & Tech Specs





Payment & Billing

FX Collections

Contact Us

Can't find what you need in the FAQs above? Feel free to contact us directly with this form or via email.

Expected response time

M-F | 7am - 4pm (GMT)
1-2 Hours
All other times
12-24 Hours

NOTE:We're a small family owned business and we do not outsource our support to a third party. This means you'll be hearing back from us directly. But it also means that sometimes we may take a bit of time to respond – we do have to sleep occaisonally, even though we try not to.